Complaints and feedback

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Complaints Form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

NHS Friends and Family Feedback Form

If you would like to complete a feedback form regarding your experiences at the practice please click here.

March 26

Friends and Family Feedback Responses - March 2026

'Very polite and informative'

'Sarah was very helpful and listened'

'Being seen in a timely manner, staff friendly and informative.'

'The nurse took time to listen to me, she was caring and helpful'

'My appointment was on time, the nurse was nice and explained things I asked'

'Prompt service following e-consult'

'The receptionist I spoke to on the phone was warm and welcoming - called back same day to let me know I had an appointment booked'

'The nurse made me feel welcome and a part of the family here'

'Timely appointment nurse professional and informative'

'Nurse Judy was patient, understanding and listened and then offered solutions'

Page last reviewed: 20 April 2026
Page created: 19 August 2025